We are happy to exchange tickets before your scheduled performance once we have your original concert tickets in hand. We regret that we cannot process any exchanges without your original tickets or after your scheduled performance.
We would like to offer you the following options regarding your concert tickets:
- Exchange your tickets to an upcoming performance. We are happy to exchange your tickets and waive exchange fees.
- Donate your ticket. As a nonprofit arts organization, the SSO relies on the audiences we serve. By donating your tickets, you are providing vital support for the music and musicians that inspire and connect our community.
All exchanges are subject to ticket availability and handled on an individual basis. Exchanges are not available for complimentary tickets, free ticket vouchers, or tickets purchased through group sales or program specific promotions.
For further information on ticket exchanges, please call the SSO Box Office at 413-733-2291 or email firstname.lastname@example.org in advance of the concert for which you wish to exchange tickets.