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Frequently Asked Questions about Springfield Symphony Hall & Springfield Symphony Orchestra Concert Nights

FAQs About Attending an SSO Concert

Q: How do I dress for a concert?
A: Dress for comfort! On classical concert nights, the Conductor may wear tails, but you can come as you are. And for Pops concert nights, everyone (including the musicians) dress a little more casually. 

Q: Can I bring the kids?
A: Bring the kids – children ages 4 to 17 are welcome, and their tickets are as low as $10 per concert (with an accompanying Adult ticket)

Q: Where do I park?
A: For SSO concertgoers, concert night parking is always free at SPA (Springfield Parking Authority) I-91 South and I-91 North garages (both on East Columbus Avenue), & the Tower Square / Marriott (Standard Parking) garage at the corner of Boland Way and East Columbus Avenue. Simply present that evening's concert ticket stub to the attendant upon exiting any of these garages and the parking is on us! Click here for additional information on concert night parking

Q: Where can I drop someone off?
A: The patron drop-off zone is at the side entrance, on East Columbus Avenue (by the Handicapped sign).

Q: How long is the concert?
A: The length of SSO concerts is approximately 2 hours (and you'll wish for more).

Q: Can I come early?
A: Come early! The doors to Symphony Hall open at 6:00pm, and at 6:30pm (prior to all Classical concerts), join us for Classical Conversations - an informal "chat" about that evening's classical program, with knowledgeable guest lecturers (including NEPR's John Nowacki), that's free for all ticket holders. 

Q: Are refreshments available?
A: Refreshments (water, soda, beer & wine, snacks) are available in the Lobby (1st floor) and Mahogany Room (2nd floor). Beverages may be brought into the Hall with you; we respectfully request that snacks be consumed in the Lobby or Mahogany Room, so as not to potentially disrupt those sitting around you during the concert. 

Q: Where can I find out more about the concert season?
A: For information regarding upcoming performances, visit the "Concerts / Events" tab on the top nav of this website, or (on concert nights) ask any usher or SSO staff member for a Season Brochure. 

Q: How can I learn more about each piece that I will hear at a Classical concert?
A: On Classical concert nights, look for "Program Notes" pages in the Program Book, which includes details about that evening's performance pieces. You may also attend "Classical Conversations" - an informal, informative half-hour discussion before each Classical Concert at 6:30PM in Symphony Hall (free to ticket holders). 

Q: How do I find Symphony Hall?
A: Springfield Symphony Hall is located at 34 Court Street, Springfield MA 01103. Visit Google Maps>


Full Information about Attending a Springfield Symphony Orchestra Concert, at Springfield Symphony Hall

Address
Springfield Symphony Hall is located at 34 Court St. Springfield, MA 01103. View Google Maps >

Directions
Click here for driving directions to Springfield Symphony Hall (34 Court Street, Springfield MA 01103) from all points - including details on any detour routes due to downtown construction. 

Free Parking
For SSO concertgoers, concert night parking is always free at SPA (Springfield Parking Authority) I-91 South and I-91 North garages (both on East Columbus Avenue), & the Tower Square / Marriott (Standard Parking) garage at the corner of Boland Way and East Columbus Avenue. Simply present that evening's concert ticket stub to the attendant upon exiting any of these garages and the parking is on us! Click here for additional information on concert night parking

Cameras
The use of cameras and recording devices is strictly prohibited. 

Mobile Devices
Patrons with alarm watches, beepers or mobile phones are respectfully requested to turn them off before entering the Hall, and to refrain from using them during the performance.  

Children
As a courtesy to other concertgoers, children under the age of four years are not allowed in the Hall or Lobbies on SSO concert nights. Each child must have a ticket (Youth tickets are as low as $10 with an accompanying ticketed Adult, please call the SSO Box Office at 413-733-2291 for details and to order). 

Rest Rooms
Men's and women's rest rooms are located on the Ground level.

Exits
Located on Lobby & Ground levels, and marked accordingly.

Lost and Found
Inquiry for lost articles: call (413) 788-7646.

Refreshments
Refreshments (water, soda, beer & wine, snacks) are available for sale in the Lobby (1st floor) and Mahogany Room (2nd floor). Beverages may be brought into the Hall with you as you enter for the concert; we respectfully request that snacks be consumed in the Lobby or Mahogany Room, so wrappers and packaging do not potentially disrupt those sitting around you during the concert. 

Late Seating: Those arriving late to a performance will be asked to wait for an appropriate time to enter the house, and will be seated in the rear of the Hall between works, at the discretion of the House Manager, so as not to disturb fellow audience members or the orchestra. Patrons will be allowed to return to their ticketed seats during intermission. Those who wish to leave before the end of the concert are requested to do so between works, so as not to disturb others.

Photography
No flash photography is permitted in the Hall during the concert, as it is distracting to the orchestra and conductor, as well as to those in the audience. 

Handicapped Access
Drop-off / Entrance on East Columbus Avenue, with limited parking available curbside. Elevator to main lobby, and restrooms located near Handicapped entrance.

Wheelchair & Handicapped-Accessible Seating
Limited wheelchair seating is on the Main (Orchestra) level, and is available at $25 per wheelchair space for the seven Classical Series concerts, Holiday Extravaganza – It’s a Wonderful Life! and Video Games Live!; and at $35 per wheelchair space for An Evening With The Irish Tenors concert. One escort ticket per wheelchair may also be purchased for the same “per concert” price. Due to limited wheelchair seating, we regret that we will not be able to seat additional family members and guests in the wheelchair section. Wheelchair seating sells out very quickly, so please call the Box Office in advance. Handicapped entrance faces East Columbus Avenue, with drop off and limited parking available on the Avenue, and easy access to elevator and rest rooms. Elevator connects Ground, Lobby / Orchestra (Main) and Mahogany Room / Grand Tier & Loge levels. Please note that the Second Balcony level is accessible via staircase only (no elevator access). If you have any additional questions regarding handicapped access, please contact the SSO Box Office at (413) 733-2291. 

Listening-Assisted Devices
Infra-red listening devices are available at the Springfield Symphony Hall Will Call Window when you arrive on concert night. 

Ushers
Are stationed throughout the Hall for the duration of each concert to assist patrons with needs ranging from directions to disruptions.

Courtesy
We respectfully ask you to refrain from talking, eating, or otherwise disturbing your fellow patrons during the concert.

Smoking
Is not permitted in Symphony Hall.

Group Outings
Click here for Group Outings info & FAQs

Special Notes about Springfield Symphony Orchestra Performances

  • All programs subject to change
  • No ticket refunds
  • Ticket exchange privileges for Subscribers only
  • See SSO Performance Policies for additional information